MICRO-COURSE

If you want your organization to not just survive but thrive in these changing times, then your team needs to develop skills that will help them keep up. This collection of interactive video courses is designed to help your teams develop and strengthen valuable business skills including critical thinking, observation, adaptability, logical thinking, problem-solving, and more. In the world of business, time really is money. That’s why each course in this collection only takes 15 minutes or less to complete. In this short amount of time, your team can learn game-changing skills that will boost both their professional development and the success of your organization.

• The 7 Skills of Critical Thinking
• Creative Thinking
• Critical Observation
• Being Adaptable
• Driving Innovation
• Thinking Logically
• Problem-Solving
• Dealing with Uncertainty
• Being Resourceful 
• The Power of Analysis

If you want your workforce to be made up of employees who do more than just punch in and punch out, you need to invest in coaching skills training. When employees feel heard and encouraged, there is no limit to the success they can achieve at work.

To create a coaching culture, managers and supervisors need to develop soft skills like mentoring, communication, active listening, and problem-solving. This collection teaches managers how to develop and implement these skills, empowering them to help employees reach their fullest potential.

These short coaching and mentoring courses won’t take long to complete, but the value gained from them will have far-reaching, positive impacts on the entire company. Soon enough, you’ll see members of your team shattering expectations and reaching new levels of success.

No matter what your business makes or sells, providing a pleasant customer service experience is one of the most important parts of keeping clients around. And that means that your customer service reps need to be properly trained to handle even the most difficult situations. This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more. In addition to the new knowledge your people will gain, these courses will also help them improve their communication, emotional intelligence, and problem-solving skills. Best of all, each course takes no more than 15 minutes to complete, which means your people can get back to taking care of your customers in no time.

Most businesses today have competition. Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd and get more eyes (and hearts) on you? The answer is customer service. And this Customer Service Collection is made up of 10 foundational courses to get your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company. Starring a series of animated characters taking on leading and supporting roles from the Marvel Universe and Jane Austen novels, these courses in Customer Service Essentials will educate, inspire, and stick with your team long after they’ve hit the complete button. Ideal for anyone who is starting a career in a customer-facing role and needs to quickly build essential knowledge.

Our daily lives have changed dramatically since our use of technology has increased. Unfortunately, what it means to be “stolen from” has changed as well. Thieves no longer have to pickpocket us, or break into our homes to grab our valuables. By stealing our data, they can access our personal profiles, our credit cards or bank accounts, and even our identities. But fear not, there are ways to protect yourself. This collection of courses will teach you about the ways you may be vulnerable to data thieves, and what you can do to best protect yourself. These courses discuss the importance of strong passwords, how to keep your data and mobile phones safe, and how to prevent viruses and malware from destroying your devices. Protecting your data is important in both your personal and professional life. Having your identity stolen could result in very stressful and costly consequences. A company data breach could cost millions of dollars and jeopardize the entire business. Knowing how to secure data is important for every team member, and taking these short courses could save everyone an enormous amount of time and money in the long run.

In the modern world, data is considered more valuable than gold. Information is power. So, using data to improve your business is essential. And to do that right, your employees need to know how to analyze, interpret, and present data right. This course collection will show your team the power of data in detail. Through a series of data analysis courses, your employees will learn the importance of data literacy, understand the power of Big Data, learn how to visualize data, and master the concept of data ownership. You don’t need to spend hours to get familiar with data analysis. All courses take 15 minutes or less to compete, so they can fit in an everyday schedule with no fuss.

The greatest business success comes down to the entrepreneurial mindset. Entrepreneurship is the power that fires up your business engine. So, if you want your venture to succeed, you need to know how to get into the entrepreneurial mindset. In this course collection you’ll learn what drives entrepreneurship, and you’ll enhance skills like self-awareness, curiosity, persistence, and imagination. You’ll get prepared for the possibility of failure, understand the power of influence, and learn how to turn ideas into action. Each course in this collection takes 15 minutes or less to complete, and provides you with a complete entrepreneurship tool kit that will help you change your mindset and improve your business ventures.

Understanding financial planning and budgeting is a fundamental part of running a successful business — large or small. Without a basic understanding of costs and expenses, revenue and profits, your balance sheet can quickly become out of order and your business unsustainable. In this collection of courses, you’ll learn about the basics of financial management, how money flows, why cash flow is important, and how to create and stick to a budget. The skills you’ll gain from these courses will help you manage not only a business but also your own personal expenses. Each course is no longer than 15 minutes, which means you don’t need to devote remotely the same amount of time it takes to get a financial degree in order to learn these essential skills. This collection will be particularly useful to first-time managers and anyone looking to establish solid foundational knowledge in finance

Challenges and differences among team members arise even in the most talented, efficient workplaces. It’s only natural— if you put enough people in a room together, problems will come up. The key to solving these problems is not avoidance, but understanding. This collection contains valuable information not only for those who work in HR, but also for managers, leaders, and people involved in hiring and training. Whether it’s handling disciplinaries, transitioning to remote work, or training and development, this collection covers the fundamentals of HR. It also provides guidance for non HR managers and leaders, who likely have to address challenges within their teams and handle incidents internally. The skills taught in this collection will help ensure that productivity doesn’t suffer when challenges come up. With strong communication, problem-solving, and leadership skills, your team will thrive and grow together.

Leadership may not be the main priority during the early stages of a business, when there are only a handful of people working together. But once your business leaves the garage and grows into a larger organization, quality leadership becomes an important part of ensuring business success. This collection of courses will teach your team about the four different types of leaders, and what qualities and skills they should possess. From confidence to humility, delegation to decision making, these courses cover the soft skills that separate average leaders from great ones. It also covers emotional and cultural intelligence, and how different workplace scenarios require different kinds of leadership. While this collection is directly relevant to managers and team leaders, it can also benefit employees of all levels. With courses on confidence, bravery, and authenticity, everyone has something to gain from learning more about these soft skills in the workplace.

There are managers, and then there are leaders. But excellent leaders aren’t created overnight. It takes time to learn and master skills like communication, emotional intelligence, critical thinking, and mentoring. This collection of courses lays out the foundation of building and strengthening these skills. Suited for managers and newly promoted leaders, this collection covers the fundamentals of conflict management, promoting talent, facilitating results, and more. It also examines the potential costs and consequences that can occur when strong leadership is lacking in a company. When managers are trained to become better leaders, everyone on the team benefits. See how these short courses can help boost productivity, morale, and company-wide success.

Shakespeare believed that life is a stage, and we are all actors. Taylor Swift argues that “life is just a classroom.” Sometimes we are learners, other times teachers. This collection of courses covers the essentials of learning so that we can all be more effective teachers. Topics include the psychology of learning, learning styles, learning objectives, and there’s even a microlearning course on…microlearning! All courses are ideal for anyone on your team who has been thrust in a learning or training role and needs to quickly gain skills and knowledge about how adults learn. With official Talent Library characters playing the likes of Ivan Pavlov, Harry Potter, and Severus Snape, these short courses in Learning Essentials will educate, inspire, and stick with your team long after they’ve hit the complete button.

You might have the best product or service in the world. But if no one knows it exists, you’ll never make any money out of your million dollar idea. That’s where marketing comes in. Marketing is no longer as simple as putting up a billboard or buying ads in the phone book. Times have changed, which means your marketing strategy needs to keep up. This collection will help you and your team navigate the digital playing field that has come to define marketing. Its 10 short courses will explain both the importance and power of marketing for your business, and outline the fundamental steps to developing the most effective strategy. With courses like, “Your Shop Window, Your Website”, “The Power of Social Media”, “Brand Ambassadors”, and “Introduction to Marketing Automations”, your team will learn about the modern approaches to marketing and understand how these can be used to grow a business. If you’re involved with creating or promoting content, developing partnerships, or are running the whole show in the marketing department, this collection is for you.

In business, tasks are rarely ever completed in a single step. That means project management skills are essential if you want to get work done successfully and efficiently. This advanced project management collection explores the different project methodologies you can choose for your project needs. It lays out the fundamentals of activity and resource planning, shows your project managers how to develop a budget, and how to monitor the project’s progress – all while managing project risk. These short courses will help your teams get these skills under their belt in no time. All courses are completed in 15 minutes or less, and will help your teams carry out every future project successfully.

What is work if not an endless string of projects? Whether you work alone or with a team, tasks are rarely ever completed in a single step. That means having project management skills is essential if you want to get work done successfully and efficiently. This collection takes you through each phase of managing a project, from initiation to completion. Designed for anyone who needs to plan and execute a multi-step process, these courses will show you how to determine feasibility, delegate tasks, monitor progress, and evaluate results. They will also identify and train the skills that are important for project management, like communication, decision making, critical thinking, and adaptability. These short courses will help you get these skills under your belt in no time, empowering you to carry out with confidence every future project to come.

The recruitment process can be challenging for both employees and employers. Whether it’s interviewing, making a good first impression, hiring, or onboarding, preparation is key. Both personal development and company growth take time and effort, though. With the right skills, you can minimize the number of mistakes along the way, and shorten the time it takes to reach your target. With useful information for both employees and employers, this collection has something for everyone. Employees will learn the ins and outs of interviewing, as well as how to create and execute a career plan. Employers will learn how to maximize their chances of hiring the right candidate, the first time around. They’ll also gain insights on how to properly onboard new hires, and how establishing a formal process helps increase employee retention. Nail the recruitment process, and you’ll have checked off the first step to success, no matter what your role is.

When it comes to selling, the difference between an untrained sales team versus an all-star lineup is money — a whole lot of it. Make sure your people are equipped with all the skills and knowledge they need to close more deals in less time. This collection of courses covers sales topics like reaching and prioritizing prospects, building rapport, and obtaining commitment from leads. They will also help your sales team improve important skills like communication, questioning, critical thinking, emotional intelligence, and productivity. Each of these courses takes 15 minutes or less to complete, which means your people can quickly get back to selling, but with new knowledge and stronger skills.

It takes a village to raise a child. Whether that child is a babbling toddler, a new project, product or pivot, the same rules apply. To complete any work-related goal, we have to work in teams. And that’s what this collection is all about. These animated courses cover the essential skills we all need for successfully working together. From setting common goals to communicating openly and building trust and respect, this Essential Collection will get all your teams thinking in new ways about teamwork. With a cast of loveable characters playing roles like Mulder and Scully from the X-files, these courses will educate, inspire, and stick with your team long after they’ve hit the complete button.

Don’t believe the myths — nobody is born a leader. Even the best leaders you can think of have spent time and energy developing their skills. And with these courses, you can learn these skills too. Leadership can be complicated, and it requires practice and dedication. This collection of courses focuses on leadership, management, and emotional intelligence skills. You’ll learn how to lead with respect, empathy, and positive energy. You’ll also learn to recognize when to be patient, when to use humor, and when to admit you’re wrong. While each course in this collection takes 15 minutes or less to complete, the skills you’ll learn will last a lifetime.

It’s a fast-paced business world. And, in order to thrive at work, employees need to develop the skills that will make them more determined to reach their business goals. In other words, they need a strong work ethic. This course collection will help everyone boost all the skills needed for a strong work ethic: from being punctual and meeting deadlines, to avoiding distractions and staying motivated. They will also learn to work effectively under pressure and improve their time management skills. All courses take 15 minutes or less to complete, and provide all the information that’s essential to developing a strong work ethic.

Many people spend more waking hours at work every day than they do anywhere else. And the number of people making the transition to working remotely is on the rise. Whether you go into work every day or work from home, following certain best practices will optimize your work experience and lower your risk of injury. This collection of 10 courses will teach you about workplace ergonomics, and how optimizing your work environment can significantly increase your comfort and productivity. You’ll learn about the most common causes of workplace injuries, and the simple steps you can take to prevent them. The courses will also discuss the proper way to deal with manual work and driving on site. Lastly, it will share some tips about how to successfully transition to working remotely. Safety is crucial, and your team members can only be as productive as their environment allows them to be, making this course relevant for everyone.

Many people spend more waking hours at work every day than they do anywhere else. And the number of people making the transition to working remotely is on the rise. Whether you go into work every day or work from home, following certain best practices will optimize your work experience and lower your risk of injury. This collection of 10 courses will teach you about workplace ergonomics, and how optimizing your work environment can significantly increase your comfort and productivity. You’ll learn about the most common causes of workplace injuries, and the simple steps you can take to prevent them. The courses will also discuss the proper way to deal with manual work and driving on site. Lastly, it will share some tips about how to successfully transition to working remotely. Safety is crucial, and your team members can only be as productive as their environment allows them to be, making this course relevant for everyone.

Many people spend more waking hours at work every day than they do anywhere else. And the number of people making the transition to working remotely is on the rise. Whether you go into work every day or work from home, following certain best practices will optimize your work experience and lower your risk of injury. This collection of 10 courses will teach you about workplace ergonomics, and how optimizing your work environment can significantly increase your comfort and productivity. You’ll learn about the most common causes of workplace injuries, and the simple steps you can take to prevent them. The courses will also discuss the proper way to deal with manual work and driving on site. Lastly, it will share some tips about how to successfully transition to working remotely. Safety is crucial, and your team members can only be as productive as their environment allows them to be, making this course relevant for everyone.